How to return a device

1. Tell us

Contact us with your order number and which item you are returning. The device goes back to the seller who sold it, and we send you a prepaid shipping label.

2. Back up and sign out

Back up your data. Sign the device out of every account: Apple ID and Find My on Apple devices, your Google account on Android, your Samsung account on Samsung devices. Remove your passcode and take out your SIM card or memory card. A device still locked to your account cannot be checked or refunded.

3. Pack and ship

Pack everything the device came with, like the cable and box, attach the label and drop it off with the carrier named on it.

Once the seller has received and checked the device, your refund goes back to your original payment method. See When you get your refund.