Arrived defective or not as described

If a device arrives defective, or is not what the offer described (a different model, storage, colour or grade), contact us within 30 days of receiving it. Tell us your order number and what is wrong; a photo or a short video speeds things up.

The device is repaired, replaced or refunded in full, including any shipping you paid, and the return shipping is on us.

After 30 days, a fault is covered by the 12-month warranty.