Warranty
How to make a warranty claim
Contact us with your order number and what is wrong, back up and sign out of the device, and send it in with the prepaid label we email you.
Updated October 17, 2026
1. Write to us
Contact us with your order number and a description of the fault. A photo or a short video of the problem helps.
2. Back up and sign out
Back up your data: a device sent in for a claim may be erased. Sign out of every account (Apple ID and Find My, Google, Samsung), remove your passcode, and take out your SIM or memory card.
3. Send it in
We email you a prepaid shipping label. Pack the device and drop it off with the carrier on the label.
If the fault is covered, the device is repaired, or replaced with the same or an equivalent model, or refunded. See What the 12-month warranty covers.
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